Shipping Policy
Shipment processing time
All orders are processed within 7-10 business days after payment has been received. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. For international shipments, the customer is responsible for any customs or importation fees that may be assessed by the shipping company and/or the country of receipt. Shipping charges incurred in connection with the return of an item are non-refundable. The customer is responsible for paying the costs of shipping and for the risk of loss or damage to items during shipping, both to and from Planet Hollywood Vault. Please contact us for assistance if you experience any issues receiving the memorabilia you purchased from our site.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active as soon as the package has been processed by the shipping company.