Hey there movie fans!
We've been around for a few months now, and our frequent visitors may have noticed that we are much more (and much different than) your normal online shop.
We have:
- Our storefront that sells items for immediate purchase, our "Buy Now" items.
- A monthly auction.
- Movie quotes and facts on our social media pages.
- Features on memorabilia collectors.
- A blog where we talk about Hollywood, collectors, and more!
Because the "Vault" has so many areas, questions are bound to come up. We're here to answer these questions to provide a better experience with us! Below are some answers to some recent questions and more!
Do auctions end exactly at 12:00 Eastern?
- Most of the time they do. We operate a popcorn bidding model when the auction is nearing the end. When a bid is placed within five minutes of an auction’s ending time, five minutes is added to the auction and the countdown resumes. This can continue as long as anyone were to bid within the final five minutes of an auction. So, technically, an auction can last as long as people keep bidding!
Will you sell my item for me? Will you buy this prop from me? How much is my prop worth?
- Unfortunately, we do not consign or make purchases here at the Planet Hollywood Vault.
- We also cannot do appraisals on items as we don't buy memorabilia or sell it on the behalf of others. All the items sold through the Planet Hollywood Vault come from the massive Planet Hollywood collection!
The price of an item is $XX.XX, how much do I have to pay in total?
- The total amount you pay includes the sale price of the item plus whichever shipping method you choose, along with any applicable taxes (and import fees for international buyers). We do not have a buyer's premium or any hidden fees in our items.
I saw an item I want in the "Second Chances" tab on the website. How do I get it?
- These items are pieces of memorabilia that did not sell during the previous month's auction. (Not every item that doesn't sell during an auction will end up here.) The item's auction reserve price is shown. The listed items are only available for the duration of the current auction. If you are interested in anything within this section, contact us at Vault@PlanetHollywoodIntl.com
What's an "Unknown Treasure"?
- These are memorabilia items whose initial origins cannot be verified with 100% certainty. Either the information was lost to time, or we acquired it in bulk with other items. We know that these items are from film productions due to internal tags or from the trusted sources from whom we acquired the pieces. At times, we do have an idea of which film an item was acquired for or used in, but without further evidence we hesitate to identify them as such. We fully admit that many of these items will be identified by the lucky buyer, hence our calling them “Unknown TREASURES.”
Can I contribute to the site? I want my collection to be featured. I have a great movie fact/quote/idea for a blog that I think you should use!
- Absolutely! If you would like to be part of our "Featured Collection" segment or want to contribute something to our site or social media, just e-mail us or send us a message on Facebook or Instagram. We will be sure to credit you on your submission! It should be noted that not every submission will or can be used, but we still appreciate everything sent to us!
Is cereal a soup?
- Why are you asking this? Yes? Maybe it's more of a stew? Or a salad and the milk is a dressing? We don't know. No?
Is a hot dog a sandwich, or is it classified as a taco?
- We're done here.
We do have a "Frequently Asked Questions" page, but we wanted to expand on that! If any question you might have had isn't addressed here, please check the F.A.Q. or e-mail us at Vault@PlanetHollywoodIntl.com. We'll be sure to help!